Terms of Service

Welcome to Backdropology! By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

  • This website is operated by Backdropology.

  • We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for updates.

2. Products & Orders

  • All backdrops are produced and shipped directly from our facility in China.

  • Product images are for illustration purposes only. Colours may vary slightly due to screen settings and printing processes.

  • Once an order is placed, you will receive an email confirmation. Orders cannot be cancelled once production has begun.

3. Shipping & Delivery

  • We ship worldwide via DHL Express.

  • Delivery times are estimates only and may be affected by customs clearance in your country.

  • Customers are responsible for providing an accurate delivery address. We cannot be held liable for delays or failed deliveries caused by incorrect details.

4. Customs & Duties

  • UK & EU Customers: Orders may be subject to local VAT and import duties.

  • USA Customers: Tariffs and import duties are the responsibility of the customer. DHL will notify you if any fees are due before delivery.

  • Other International Customers: Import rules vary by country; please check with your local customs office before ordering.

5. Returns & Refunds

  • As our backdrops are made to order, we cannot accept returns for change of mind.

  • If your backdrop arrives damaged or faulty, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

  • We do not accept responsibility for damage caused by misuse, incorrect assembly, or normal wear and tear.

6. Payments

  • All payments are processed securely at checkout.

  • Prices are listed in GBP (£) unless otherwise stated.

  • We reserve the right to change prices at any time without notice.

7. Liability

  • We are not liable for any indirect, incidental, or consequential damages that may arise from the use of our products.

  • Maximum liability is limited to the purchase price of the product.

8. Contact Us

If you have any questions about these Terms of Service, please contact us at: hello@Backdropology.com